Frequently Asked Questions

Below you will find answers to some of the more common questions people have. If your question is not listed please don’t hesitate to call us on (02) 8015 5571 (or +61 2 8015 5571 from outside Australia).

How long are gift certificates valid for?

Gift certificates bought from the 1st of December are valid for 12 months. They can be redeemed at anytime within 12 months from the date of purchase.

How do I choose a cruise?

If you have difficulty choosing between a lunch cruise or a Twilight cruise, remember that our gift certificates are valid for both cruises. The recipient can book the cruise of their choice.

When will I receive my gift certificates?

You will receive your gift certificates immediately by email at the time of booking. If you don’t have an email address, or wish to receive a hard copy, we will send you your gift certificates by mail. If you live in Australia please allow 5 working days; If you live overseas, allow 10 working days for delivery.

How many passengers does the ship take?

All sails are limited to 80 passengers (adults and children combined).

Will I get sea sick?

It is very rare for one of our passengers to suffer from sea sickness. The ship is very stable and the cruise remains in the calm waters of Sydney harbour.

Do you cater for special dietary needs (gluten/lactose intolerant, vegetarian etc)?

We only cater for vegetarian and gluten free. Strictly no BYO.

Are seats allocated?

There is no allocated seating on the ship. You are welcome to move around the ship and sit where you please.

What is the age range of children?

Passengers must be aged between 4 to 14 years old at the time of the cruise to qualify as children.

Children under 4 years old are allowed aboard free of charge but must be under permanent parent/carer attention. The age limit may vary for each cruise – please check the specific cruise details.

Please consider the agility of your child if they are walking as there are ropes and other obstacles on the deck.

Also consider the disposition of your child – they must be able to be controlled and not impact on the enjoyment of other passengers.

Is there wheelchair access?

Unfortunately due to the steep stairs required to access facilities on board, the ship does not have wheelchair access.

Are there discounts for groups?

We offer a 10% discount for groups of over 10 adults for ordinary daily scheduled sails and most special events.

Is their entertainment onboard?

Your host will guide you through the many points of interests which our harbour cruises have to offer. If sailing conditions permit passengers can get involved in hoisting the sails and help the captain, or simply sit back, relax and enjoy the entertainment provided by the crew.

We have musicians on board for our Special Events and charters.

Can I smoke on board?

Smoking is not permitted aboard the ship.

Can I get a refund on my ticket?

Tickets are non-refundable, but are transferable to another person for the same scheduled sail date and time.

Please contact the booking office on 02 8015 5571 to advise the name of the substituted passenger.

How do I change the date of my cruise?

Bookings can only be changed up to 7 days prior to the original sail date. Tickets can be changed by our ticket office, contactable on 02 8015 5571.

Please note that Gift Certificates are non-transferable to another date after confirmation of booking date.

What happens if it rains?

The ship is covered and will sail in wet weather – tickets will not be refunded due to rain. Bring wet weather gear if it looks like rain, it is all part of the adventure.

If weather conditions or other factors cause the Master to cancel the sail, a rain check for another voyage will be issued. No refunds will be made.

Where shall I park my car?

There are 2 main car parks nearby:

  • The Clocktower car park, 55 Harrington Street, The Rocks, NSW, 2000. View map
  • The Amora Hotel car park, 11 Jamison street, The Rocks, NSW, 2000. View map